FAQs

Here are answers to qustions we get frequently. You can keep an eye out for updates.

Can I get Documentation for the products you sell?

You can reach out to us via email or Whatsapp message to request of MSDS or CoA. We do not have CoA for all the products we stock, but MSDS documents are available for all products.

Why do you write use rates in percentages and not spoons or cups?

The amounts used for cosmetic ingredients in formulas are given in percentages. This way, a cosmetic formulator can easily convert them to weight units (either grams or ounces) based on their batch size. Drop, Spoons, etc are not the right way to measure cosmetic materials

I don't know how to formulate, do you teach?

We don't teach how to make cosmetics. However, we can recommend good formulation schools.

Can you provide formulation help?

We can and do provide limited technical assistance. Bear in mind that a foundational background in cosmetic science is essential to properly understand and apply techincal information.

What advise do you have in formulating skin lightening products?

Generally, use at least 3 skin lighteners, especially among the cosmeceutical collection (Alpha Arbutin, Tranexamic acid, Sodium Ascorbyl Phosphate, etc). It could take between 4-6 weeks before results show. Here is an additional free mini-course on skn lightening - it answers a lot of the questions formulators ask.

How does your Reward Program work?

Please visit our Rewards Program Page.

What do the terms describing the 'naturalness' of your ingredients mean?

Natural Product means it is 100% with or without minimal natural processing. Example, cold pressed oils and extracts.

Naturally derived means that it has a starting natural source but may have a synthetic component or has been synthetically processed. Ingredients such as Coco Betaine, Stearic Acid, Potassium Sorbate, have a naturally starting point or but have been synthetically processed.

Nature Identical is completely synthetic but identical to nature (Substances like your vitamins (D-Panthenol, Vitamin B3, Ascorbic acid, etc, Allantoin...) are synthetically produced in cosmetics and are not natural. The worldwide demand for vitamins means that vitamins are produced synthetically. It would mean serious depletion of natural resources to meet that demand so it is only produced synthetically. Only vitamin E (tocopherol) is sometimes still produced naturally from soybeans. Tidesmark stocks 100% natural Tocopherol.

Products with these symbols indicate that it comtains no animal substances.

Organic - This means that the raw materials of this product are naturally grown without any synthetic fertilizers and pesticides and tested free from all these. They have also undergone only natural processing.

Please note, Tidesmark is not an ECO-Certified or USDA certified company; we can sell Certfied Organic products but as such, we cannot issue out any orgarnic certificates. 

ALL COSMETIC MATERIALS when used within their regulated use limits are safe to use in cosmetics. Synthetic doesn't always mean bad and natural doesn't always mean safe. We include these symbols to help you make the right purchasing decisions that align to your personal preferences or brand ethos.

What are INCI names and CAS numbers?

INCI names are basically universally recorgnised names for cosmetic ingredients. International Nomenclature Cosmetic Ingredient (INCI) Names are the unique identifiers for cosmetic ingredients that are assigned by an International Nomenclature Committee. More than one product type coming from a single plant can share the same INCI name. INCI names are general in nature.

CAS Numbers are unique identifiers based on an ingredients chemical composition. They are the most spefici identifiers. An ingredient can have more than one CAS number, but a no ingredient can share a CAS number. They are always unique to the chemical structure of the substance.

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